Frequently Asked Questions
- How to obtain a poster?
- Can I have a catalogue of your street furniture?
- Are you open to partnerships?
- I have a question regarding the self-service bikes (subscription, complaint...)
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The data collected through this form are processed by JCDecaux SE to answer any question or complaint you may have, Data marked by an asterisk are mandatory for JCDecaux to be able to answer such questions or complaints. The legal ground for the processing carried out on this basis is either the performance of the contract if your request or complaint concerns the contractual relationship between you and JCDecaux, or else the legitimate interest of JCDecaux, more specifically our financial interest in having clear communications with you and in understanding your needs and expectations. The personal data you disclose to us are intended solely for JCDecaux SE (which may disclose such data to its subsidiaries and/or processors to achieve the purposes pursued) and may be transferred outside the European Union (provided any such transfers are subject to appropriate mechanisms such as Standard Contractual Clauses). You also have the possibility to object to the processing of your data, to request limitation of processing or the portability of your data and to give instructions concerning what should be done with your data after your death. These rights can be exercised with JCDecaux, by sending a request by postal mail to “Legal Department – Data Protection Officer, 17 rue Soyer, 92200 Neuilly-sur-Seine, France” or by email to: DPO_F@jcdecaux.com, together with a copy of your identity document. If you consider, after having contacted us, that your data rights have not been respected, you can make a complaint with a supervisory authority (in France, the CNIL). Your data will be kept for the period necessary to process such requests or queries. For more information on the processing of your data and on your rights please read our Data Protection Policy.